October 2, 2007
The U.S. Embassy in Jakarta and the U.S. Consulate General in Surabaya are pleased to announce a new application procedure that will provide better customer service and more efficient processing of visa applications. Applicants for Non-Immigrant Visas to the United States may now schedule interview appointments using the Online Non-Immigrant Visa Appointment System. Use of the online appointment system will be mandatory beginning November 1, 2007 for all regular non-emergency situations.
The system provides improved customer service, including the benefit that applicants for Non-Immigrant Visas may now schedule interviews at the time most convenient for them. Additionally, applicants outside of Jakarta or Surabaya will no longer need to make a long-distance phone call to schedule their appointments. After scheduling an appointment online, an applicant will receive an immediate confirmation of the appointment which should be printed and brought to the interview.
The NIV Online Appointment System may be accessed by any computer with internet access. In addition to instructions in English, applicants may view translated instructions in Indonesian.